FAQs

Yes you can add international insurance for an additional charge of £28 per night.

Please note we need a minimum of 7 working days notice for EU hires so we can secure a VE103 form for you to take with you. This form is essential as under new guidance hire vehicles without them can incur a fine or be impounded.�

This includes Ireland and the Isle of Man.

If you damage a part on a motorhome, please do not purchase replacement parts yourself. We are bound by our warranty agreements to replace any parts with manufacturer made or approved parts.�

If you have more than 6 points on your licence, or if you have been given points for any offence other than speeding, please get in touch before booking.

We will liaise with our insurance company on your behalf and check that you will be eligible to hire.

In some cases points on your license may increase the insurance excess (security deposit) up to a maximum of £2,500.

1. The gas bottle on board will run the heating, hot water and fridge if no hook up is available.
2. The leisure battery will run the lights, water pump and TV, If Hook up is not available you can turn the engine on in a morning to recharge the leisure battery.
3. The motorhome will require electrical hook up in order to use the 240v 3 pin plug sockets.
4. On collection of the motorhome, you will be given a full demonstration from our staff, you will also be provided with a detailed “ How to guide” as we understand it can be a lot to take in.

Please be mindful when parking the motorhome and remember that parking overnight at the side of the road is not permitted in England. Scotland however, allows wild-camping particularly in the Highlands and Islands. This is dependant on the area, as some areas have no camp zones.

We advise to book campsites in advance, particularly in high season to avoid disappointment. We provide a Privilege Scheme Card for the Camping and Caravanning Club free with every hire, which gives you member rates at over 120 award winning UK and Northern Ireland campsites.

If possible, hard standing pitches are best as they make parking easy. Check the facilities available with the campsite, and whether there is mains power, water, grey waste and toilet facilities.

You can leave the car at the Depot whilst out on hire, however it is left to your own discretion and we are not liable for any damage.

Where possible, we will try our best to accommodate booking alterations, up to 60 days prior to your original hire date. New hire dates must be within the same calendar year, are subject to availability and must be of corresponding value.

Interest can be registered at our offices at Preston Caravans and Motorhomes, alternatively you can call our office for further information and availability on 01772 685949. Upon booking you will need to pay a non-refundable booking deposit of 40% of your total rental cost or full payment if it’s a late booking. The full balance will need to be paid no later than 6 weeks before collection. On the day of collection, a security deposit of £1500 will be taken. This acts as an insurance excess during your hire, and will be refunded provided that the vehicle is returned clean and undamaged as described in our terms and conditions.

Not at the moment, we currently only rent out motorhomes.

Drivers must be between 23-79 years of age and must have held a full drivers license for a minimum of 2 years.

£1,500 insurance excess which is pre-authorised on a credit or debit card on collection.�

This will show as a "pending payment" in your online banking, and is not removed from your account during hire.

If you want to reduce your risk, you can cover the insurance excess through companies such as Questor.

Full T's and C's can be found on our partner site McRent�

An hourly rate of £100 applies for the late return of a motorhome as this impacts the time we have to prepare the motorhome for its next hire.

Yes, you must empty the toilet casette BEFORE you return to our site. We do not have the facility at our depot to do this.

Most campsites and service stations have a designated area, or some people use their toilet at home.

A £110 fee is charged if the motorhome is returned without emptying the toilet.

Yes, there is a £50 refuelling fee (plus the cost of the fuel itself) - there is a petrol station 1 minute away from our depot which is very handy for returning customers.

Whilst we allow for standard signs of use with our motorhomes, in the cases of motorhomes that are returned in a state of uncleanliness that requires deep cleaning from our team there is a £150 charge.�